Contact Us
Whether you've spotted something that needs updating, want to flag an issue with a listed casino, or simply have a question about how we rate and rank the sites we cover, we want to hear from you. This page explains the best ways to reach Online Casinos Canada and what kind of response you can expect.
What we can help with
Online Casinos Canada is an independent research and comparison site covering online casinos available to players across Canada, with a particular focus on fast payout options. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus disputes on behalf of any operator. If you have a query along those lines, the fastest route is always the support team of the casino in question, since only they hold your account details.
Where we can genuinely help is with things like:
- Corrections or updates to information on a casino review, bonus offer or payment method
- Questions about how we researched and ranked the operators featured on the site
- Feedback on our comparison tables, guides or the overall site experience
- Reporting a broken link, an outdated bonus term or a factual error
- General enquiries about Online Casinos Canada as a publication
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- For details on how our ratings and rankings are put together, see the methodology covered in our About Us page
- If your question relates to safer gambling, deposit limits, self-exclusion or where to find support, our Responsible Gambling page covers this in detail
- For questions about how the site operates, our editorial standards or the legal terms of use, see our Terms and Conditions
- If you're specifically looking at options outside the standard UK licensing framework, our separate Non Gamstop Casinos UK guide covers that market in its own right
Getting help with a specific casino account
Because Online Casinos Canada reviews and compares operators rather than operating games or processing payments ourselves, issues tied to a specific account, deposit or withdrawal need to go through that casino's own customer support channel. Every operator listed on our comparison table — including Cashed, SlotsGem, WinnerIsland, Betninja and the others we cover — publishes its own support contact details, typically live chat and email, directly on its site. Keep hold of any transaction references, screenshots or correspondence, as these will speed up whatever query you're raising with them.
If, after contacting the operator directly, you feel a casino has acted unfairly or ignored a legitimate complaint, that's exactly the kind of feedback we do want to know about. It helps keep our reviews accurate and can affect how a brand is positioned on future updates to our rankings.
How we handle enquiries
Our editorial team reviews incoming messages and prioritises factual corrections and safety-related concerns first. We aim to acknowledge enquiries as promptly as we reasonably can, though response times can vary depending on volume. We don't guarantee a reply to every message, particularly generic marketing pitches or partnership requests unrelated to our editorial coverage, but genuine reader questions and corrections are always read.
A quick note on independence: Online Casinos Canada may earn a commission when readers click through to a featured casino and sign up, but this arrangement never determines how an operator is rated or ranked, and it has no bearing on how we handle a complaint or correction you send us. If a listed casino falls short, we say so.
What to include in your message
To help us deal with your enquiry efficiently, it's useful to include:
- The page or section of the site your question relates to
- If relevant, the name of the casino you're asking about
- A clear, brief description of the issue or question
- Any supporting detail — a screenshot, date, or link — if it helps explain the problem
This isn't a requirement, but it does mean we can look into things without having to send a follow-up asking for more information first.